“I had become a big fan of McVay after using them for sewer line replacement, toilet installation, whole house generator, and furnace/heat pump installation. However, after the toilet was installed, my water bill was $1600, up from ~$250. It turned out the toilet was either defective or not installed properly. When I spoke with McVay about this, they rectified the problem and reimbursed me for most of the water bill. The following month, however, another much higher than normal water bill arrived and I found that it was part of the excess water bill from the malfunctioning toilet. When I contacted McVay, I was told no additional money would be paid by them, as they had already paid for the elevated water bill. So I have a water bill that's twice what it should be due to McVay's incompetence. I am not happy.”
– Mark C.